Refund Policy

MEMBERSHIP

1. After submitting an application for membership, a member can only request a refund of membership within seven (7) days of purchase. The request must be sent by email to info@mtba.asn.au including the reason for the refund requested.

All refunds are to be approved at the discretion of Mountain Bike Australia Ltd. The process of the membership refund will incur a $5.00 administration fee.

 

 

EVENTS

1. If you wish to withdraw from an MTBA event up to entry close date (or a minimum of 7 days prior to the event, whichever is greater) a refund or credit less a $10 administration fee will apply.

2. If you wish to withdraw from this event within 7 days from event start date (or after the entry close date, whichever is greater) no refund will apply unless a medical certificate is provided to event organisers by email info@mtba.asn.au, however please note that any refund made will be less a $10 administration fee. Riders have 14 days following the event to provide the Organiser with the medical certificate.

3. The Organiser, in its sole discretion, may delay, modify, or cancel the Event if it believes the conditions on the race day are or will be unsafe. If, the Event is delayed, modified, or cancelled for any reason, including but not limited to acts of God or the elements (including without limitation, wind, rough water, rain, hail, hurricane, tornado, earthquake), acts of terrorism, fire, threatened or actual strike, labour difficulty, work stoppage, insurrection, war, public disaster, flood, unavoidable casualty, race course conditions, or any other cause beyond the control of the Organiser there shall be 100% refund of any participant entry fees paid. There will be no payment for any other costs incurred by participants in connection with the event.

4. The Organiser, in its sole discretion, may delay, modify, or cancel the Event if it believes the conditions on the race day are or will be unsafe following the commencement of the event. If, the Event is delayed, modified, or cancelled for any reason, including but not limited to acts of God or the elements including without limitation, wind, rough water, rain, hail, hurricane, tornado, earthquake), acts of terrorism, fire, threatened or actual strike, labour difficulty, work stoppage, insurrection, war, public disaster, flood, unavoidable casualty, race course conditions, or any other cause beyond the control of the Organiser there may be a pro-rata refund of any participant entry fees paid in accordance to consumer laws. There will be no payment for any other costs incurred by participants in connection with the event.

 

Please contact Mountain Bike Australia on 07 5628 0110 if clarification is required for an online transaction payment. 

 

WEBSTORE PURCHASES

1. After submitting a purchase for a product via the webstore, a buyer can only request a refund of within seven (7) days of purchase. The request must be sent by email to info@mtba.asn.au including the reason for the refund requested.

All refunds are to be approved at the discretion of Mountain Bike Australia Ltd. A refund for any product will incur a $5.00 administration fee.

In the event of a faulty product, an email with details of the issue and photos must be emailed to info@mtba.asn.au. A replacement will be issued at the discretion of Mountain Bike Australia Ltd.

Goods will be picked and dispatched within 36 hours of receipt of order, with the exception of Survival Snake Bite Kit and Rider Rescue First Aid Kit which may take up to 1 week to dispatch depending on supplier obligations. Please contact for MTBA for timeframe for delivery.

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