INFORMATION REGARDING THE PROCESSING OF EVENT REFUNDS FOR MOUNTAIN BIKE AUSTRALIA AFFILIATES
 
With the recent advice surrounding Coronavirus (COVID-19), a number of affiliates have been forced to postpone or cancel upcoming events.

For those affiliates who use MTBA Online Services, we kindly request you follow the below procedure during this time for the issuing of refunds:

1 - Email mos_support@mtba.org.au with the following details:
     - Affiliate Name
     - Name of the Event being cancelled
     - Event ID
     - Total number of participants to be refunded
     - Estimated $ value of refunds

2 - MTBA will respond to your email within 3 business days to provide a summary of the refunds and the balance owing. In most cases, affiliates will have already been remitted the funds associated with event entries (up until 17 March).

3 - MTBA will issue an invoice for the value of refunds to be processed. Due to the current volume of refunds being requested, this invoice MUST be paid BEFORE MTBA are able authorise any refund/s for your event.

4 - Refunds will be authorised within 5 business days of payment being received and the balance returned to participants within 2-5 business days, depending on who they bank with.



We kindly request that you communicate directly with your participants information regarding postponement/cancellation of any events, and where refunds are being issued, that this process will be undertaken without them having to do anything. There is no requirement for participants to contact Mountain Bike Australia directly to request a refund.

We acknowledge these are unprecedented and challenging time. We appreciate your support and understanding as we work through the evolving situation together.

Regards,
The MTBA Team
Copyright © 2020. Mountain Bike Australia Ltd, All rights reserved.

Sent by: Mountain Bike Australia
PO Box 377, Varsity Lakes  QLD  4227  |  07 5628 0110

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